Privacy Policy

Last updated: Dec 22, 2023 6:36 AM

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://voice-ai.hando.ai/ Website (the "Website") operated by Hando, a(n) Limited Liability Company formed in Florida, United States ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect, where we get this information, and how we use this information

We collect any and all information that you enter on this Website. In the last 12 months, we have collected the following information about individuals using our Website:

Category of informationSpecific piece of informationWhere we get this informationHow we use this informationIdentifying informationName

Information submitted by the consumer;Social networks;Surveys;Tracking pixels;The observation and recording of activities by the business, such as through the use of cookies;Data brokers.

Analytics;Auditing compliance;Auditing transactions that the consumer has entered into;Counting ad impressions to unique visitors;Creating new features;Debugging to identify and repair errors;Detecting security incidents;Enforcing our Terms of Service;Marketing and advertising;Participation in surveys and contests;Performing services;Processing or fulfilling orders or transactions;Processing payments;Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;Providing customer service;Recording voice calls;Resolving disputes;Targeted advertising;Undertaking activities to verify or maintain the quality or safety of our services or devices;Undertaking internal research for technological development and demonstration;Verifying customer information;Verifying position and quality of ad impressions.

Identifying informationPostal / Shipping address

Information submitted by the consumer;Social networks;Surveys;Tracking pixels;The observation and recording of activities by the business, such as through the use of cookies;Data brokers.

Analytics;Auditing compliance;Auditing transactions that the consumer has entered into;Counting ad impressions to unique visitors;Creating new features;Debugging to identify and repair errors;Detecting security incidents;Enforcing our Terms of Service;Marketing and advertising;Participation in surveys and contests;Performing services;Processing or fulfilling orders or transactions;Processing payments;Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;Providing customer service;Recording voice calls;Resolving disputes;Targeted advertising;Undertaking activities to verify or maintain the quality or safety of our services or devices;Undertaking internal research for technological development and demonstration;Verifying customer information;Verifying position and quality of ad impressions.

Identifying informationBilling address

Information submitted by the consumer;Social networks;Surveys;Tracking pixels;The observation and recording of activities by the business, such as through the use of cookies;Data brokers.

Analytics;Auditing compliance;Auditing transactions that the consumer has entered into;Counting ad impressions to unique visitors;Creating new features;Debugging to identify and repair errors;Detecting security incidents;Enforcing our Terms of Service;Marketing and advertising;Participation in surveys and contests;Performing services;Processing or fulfilling orders or transactions;Processing payments;Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;Providing customer service;Recording voice calls;Resolving disputes;Targeted advertising;Undertaking activities to verify or maintain the quality or safety of our services or devices;Undertaking internal research for technological development and demonstration;Verifying customer information;Verifying position and quality of ad impressions.

Identifying informationPhone number

Information submitted by the consumer;Social networks;Surveys;Tracking pixels;The observation and recording of activities by the business, such as through the use of cookies;Data brokers.

Analytics;Auditing compliance;Auditing transactions that the consumer has entered into;Counting ad impressions to unique visitors;Creating new features;Debugging to identify and repair errors;Detecting security incidents;Enforcing our Terms of Service;Marketing and advertising;Participation in surveys and contests;Performing services;Processing or fulfilling orders or transactions;Processing payments;Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;Providing customer service;Recording voice calls;Resolving disputes;Targeted advertising;Undertaking activities to verify or maintain the quality or safety of our services or devices;Undertaking internal research for technological development and demonstration;Verifying customer information;Verifying position and quality of ad impressions.

Identifying informationIP address

Information submitted by the consumer;Social networks;Surveys;Tracking pixels;The observation and recording of activities by the business, such as through the use of cookies;Data brokers.

Analytics;Auditing compliance;Auditing transactions that the consumer has entered into;Counting ad impressions to unique visitors;Creating new features;Debugging to identify and repair errors;Detecting security incidents;Enforcing our Terms of Service;Marketing and advertising;Participation in surveys and contests;Performing services;Processing or fulfilling orders or transactions;Processing payments;Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;Providing customer service;Recording voice calls;Resolving disputes;Targeted advertising;Undertaking activities to verify or maintain the quality or safety of our services or devices;Undertaking internal research for technological development and demonstration;Verifying customer information;Verifying position and quality of ad impressions.

Identifying informationEmail address

Information submitted by the consumer;Social networks;Surveys;Tracking pixels;The observation and recording of activities by the business, such as through the use of cookies;Data brokers.

Analytics;Auditing compliance;Auditing transactions that the consumer has entered into;Counting ad impressions to unique visitors;Creating new features;Debugging to identify and repair errors;Detecting security incidents;Enforcing our Terms of Service;Marketing and advertising;Participation in surveys and contests;Performing services;Processing or fulfilling orders or transactions;Processing payments;Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;Providing customer service;Recording voice calls;Resolving disputes;Targeted advertising;Undertaking activities to verify or maintain the quality or safety of our services or devices;Undertaking internal research for technological development and demonstration;Verifying customer information;Verifying position and quality of ad impressions.

Identifying informationDevice identifier

Information submitted by the consumer;Social networks;Surveys;Tracking pixels;The observation and recording of activities by the business, such as through the use of cookies;Data brokers.

Analytics;Auditing compliance;Auditing transactions that the consumer has entered into;Counting ad impressions to unique visitors;Creating new features;Debugging to identify and repair errors;Detecting security incidents;Enforcing our Terms of Service;Marketing and advertising;Participation in surveys and contests;Performing services;Processing or fulfilling orders or transactions;Processing payments;Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;Providing customer service;Recording voice calls;Resolving disputes;Targeted advertising;Undertaking activities to verify or maintain the quality or safety of our services or devices;Undertaking internal research for technological development and demonstration;Verifying customer information;Verifying position and quality of ad impressions.

Note that we do not use your personal information for the purpose of profiling. Please see the "Your Rights" section below for more information about exercising your privacy rights related to profiling.

With whom we share your personal information

We do not share nor disclose your personal information to any third parties.

Sale of your information

We do not sell your personal information. Please see the "Your Rights" section below for more information about exercising your privacy rights regarding sales of your personal information.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies and may use cookies for reasons including, but not limited to:

Analyzing our Website traffic;Analyzing your interactions with advertisements;Identifying if you are signed in to the Website;Testing content on the Website;Storing information about your preferences;Recognizing when you return to the Website.

Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website. We do not sell the personal information of minors under the age of 16.

Bona fide loyalty program

As prescribed by the Colorado Privacy Act, we have established a bona fide loyalty program for our customers. This program uses the following categories of personal information: Identifying information.

We may use the following categories of personal information that was collected through the bona fide program for targeted advertising: Identifying information. Please see the "Your Rights" section below for more information regarding opting out of the use of your personal information for targeted advertising.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit

https://tools.google.com/dlpage/gaoptout/

.

Information retention

We retain your identifying information until we no longer need to contact you

Your rights

Depending upon where you reside, you may have the following rights with regard to your personal information:

RightApplies ToThe right to opt out of use of your personal information for the purposes of targeted advertising.Residents of Virginia, Colorado, Utah, and Connecticut onlyThe right to access the personal information that we have collected about you.Residents of California, Virginia, Colorado, Utah, and Connecticut onlyThe right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting, selling or sharing personal information, the categories of third parties to whom we disclose the personal information.Residents of California onlyThe right to know whether your personal information is sold or disclosed and to whom.Residents of California onlyThe right to say no to the sale of your personal information.Residents of California, Nevada, Virginia, Colorado, Utah, and Connecticut onlyThe right to opt out of the sharing of your personal information.Residents of California onlyThe right to opt out of the use of your personal information for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.Residents of Virginia, Colorado, and Connecticut onlyThe right to request that we delete all or some of the personal information that we have collected on you.Residents of California, Virginia, Colorado, Utah, and Connecticut onlyThe right not to be discriminated against based upon your exercise of your privacy rights.Residents of California onlyThe right to equal service and price, even if you exercise your privacy rights.Residents of California, Virginia, Colorado, Utah, and Connecticut onlyThe right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).Residents of California onlyThe right to request that we amend any of the information that we have collected about you.Residents of California, Virginia, Colorado, and Connecticut onlyThe right to request your personal information in a portable and, to the extent feasible, readily usable format that allows you to transmit that information to another entity.Residents of Virginia, Colorado, Utah, and Connecticut onlyThe right to limit the use and disclosure of your sensitive personal information.Residents of California and Connecticut onlyThe right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.Residents of California only

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Hando
[email protected]

United States

If you opt-out by contacting us as stated above, your preference will be applied to your account and our databases, including offline sales.

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

Name;Postal / Shipping address;Billing address;Phone number;IP address;Email address;Device identifier.

Please note that we may be unable to process your request if you do not provide us with the above information.

You may also designate an authorized agent to exercise your rights on your behalf. You may designate an agent via any of the ways used to submit requests on your behalf. We will request the agent to verify that he or she has the authority to submit requests on your behalf. We will do so by asking the agent to submit the following information:

Valid power of attorney;The authorized agent's valid government ID.

Please note that we may not be able to process your request if your designated agent and/or you do not provide us with the above information.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

You have the right to appeal a refusal to take action on a rights request. You may file an appeal to us at the contact information provided above. We will respond to most appeal requests within 45 days to 60 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to 90 days total). In our response to your appeal, we will inform you of any actions taken or not taken and the reason(s) as to why. Normally, we do not charge a fee to process or respond to consumer requests. However, we may charge a fee for a second or subsequent request within a 12-month period.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at [email protected]